Creative Quest

Cancellation Policy

Full payment is due at the time of enrollment. Payment includes a non-refundable deposit. Each art experience has a custom time that you can cancel and be refunded minus the non-refundable deposit. This is located in the product description of each expereince. All cancellations made more than the CUSTOM TIMEFRAME IN PRODUCT DESCRIPTION to original booking start date may receive a refund minus the non-refundable deposit. Cancellations made after the CUSTOM TIMEFRAME IN PRODUCT DESCRIPTION using original booking start date are NON-REFUNDABLE. If we are able to switch into another date, we can do so with no fees. This is based on availability and not guaranteed. Summer Camp Cancellation: Full payment is due at the time of enrollment, which includes a $100 nonrefundable deposit. All cancellations made more than 30 days prior to camp start date may receive a refund minus the $100 non-refundable deposit. Cancellations made within 30 days of the camp start date are NON-REFUNDABLE. If we are able to switch into another summer camp date, we can do so with no fees. After School Art Sessions Cancellation: Full payment is due at the time of enrollment. Payment includes a $100 non-refundable deposit. All cancellations made more than 14 days prior to original booking camp start date may receive a refund minus the $100 non-refundable deposit. Cancellations made within 14 days of the original booking start date are NON-REFUNDABLE. No shows are NON-REFUNDABLE. Illness/Missed Classes: Please do not send your child to the studio if your child has been experiencing tummy issues, a runny nose, cough or fever. If your child is exhibiting any of these symptoms while at the studio, we will contact you for pick up. We will do our best to find a time that they can make up the class, but this is not guaranteed. Refunds will not be issued for missed classes. If a class is missed, the activity is missed as well. It is not guarenteed to be able to make up that activity, as the instructions for such were missed. Weather-Related Cancellations or Schedule Changes: Weather may effect our schedule and cause either a time delay or rescheduling of classes. We will try our best to give a make-up date if this happens. Refunds will not be given for weather-related schedule changes or cancellations. Again, we will make every effort to reschedule your art experience!

Contact Details

• 15605 New Hampshire Avenue, Silver Spring, MD 20905, USA

  240-603-3346

  pinturellaartstudio@gmail.com